bZ
bongani Z
1 reviews | Active since Jul 2021
08 Jul 2021, 06:34
Delivery
I would not recommend anyone to take deals with the company as delivery and customer services is ********* and unreliable , after they have run their administration fee debit on 19 /06/2021 an SMS was sent of a delivery which was sent to an incorrect address and I was promised delivery the next day which am still waiting for , calling their customer I was never given explanation of why the delay but it will be within 7 to 14 working days. For such a huge company it a disgusting customer service '
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
08 Jul 2021, 08:09Hi Bongani,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127178
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127178
Regards,
The Mondo Team
Mondo's reply08 Jul 2021, 08:09
Official
Hi Bongani,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127178
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127178
Regards,
The Mondo Team
bZ
bongani Z's updateReviewer Update
08 Jul 2021, 10:35Thank you for the reply I will be waiting for the call.
bZ
bongani Z's update08 Jul 2021, 10:35
Reviewer Update
Thank you for the reply I will be waiting for the call.
Mondo's replyOfficial
08 Jul 2021, 10:38Hi Bongani,
You are welcome, you will receive a call shortly.
Regards,
The Mondo Team
You are welcome, you will receive a call shortly.
Regards,
The Mondo Team
Mondo's reply08 Jul 2021, 10:38
Official
Hi Bongani,
You are welcome, you will receive a call shortly.
Regards,
The Mondo Team
You are welcome, you will receive a call shortly.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Jul 2021, 14:10Hi Bongani,
Trust you are well.
As discussed with Nicole, we have found that you have received your devices.
Your delivery query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your devices.
Your delivery query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply20 Jul 2021, 14:10
Official
Hi Bongani,
Trust you are well.
As discussed with Nicole, we have found that you have received your devices.
Your delivery query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your devices.
Your delivery query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team