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charol G

1 reviews | Active since Dec 2021

16 Sept 2022, 12:06

DELIVERY AUTHENTICATION

really irritated by this service ,my parcel is stuck somewhere and I'm not getting assistance from MTN I'm sent from pillar to post , I DONT UNDERSTAND WHY IM NOT RECEIVING MY PARCEL AS PER THE AGREEMENT !! ORDER PAUSED AUTHENTICATION

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Replies (3)
Mondo
Mondo's reply16 Sept 2022, 12:11
Official
Good day Charol,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO273148
 
Regards,
 
The Mondo Team

Best regards,

Mondo
Mondo's reply19 Sept 2022, 10:59
Official
Hi Charol,

Trust you are well.

Please note that we have sent a request to DSV couriers to complete the delivery by using an alternate method.

Have a lovely day further.

Regards,

The Mondo Team

Best regards,

Mondo
Mondo's reply29 Sept 2022, 15:57
Official
Hi Charol,

Trust you are well.

Please note that due to a failed delivery, your MTN order that was captured in August was returned to the MTN warehouse.

Due to the above, your application was cancelled.

We do apologize for the inconvenience caused.

Your query will now be closed.

Should you require further assistance, you may contact our Customer Care Team.

Regards,

The Mondo Team

Best regards,