Hellopeter
Share Your Experience
AG
Andre G

1 reviews | Active since Jan 2019

04 Oct 2021, 09:29

Delivery and services

Hi, yes I would like to find out how long do you have to wait to get your new phone. I am already paying the new contract and did not yet received the phone or my new router, by the time I get it, it will be out dated and time for a new contract again. I thought this was a good service that Mondo provided, but I am seriously getting second thoughts.

0
Replies (3)
Mondo
Mondo's reply04 Oct 2021, 09:36
Official
Hi  Andre,
 
Thank you for taking the time to write to us about your Telkom delivery query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query and will contact you during business hours.

Your case number is  RCO140612 
 
Regards,
 
The Mondo Team 

Best regards,

Mondo
Mondo's reply06 Oct 2021, 10:48
Official
Hi Andre,

Trust you are well.

Please note that there is a delay with your Telkom delivery, due to stock constraints.

Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team

Best regards,

Mondo
Mondo's reply19 Oct 2021, 10:08
Official
Hi Andre,

Trust you are well.
 
Please note that we have found that you have received your device.

Your delivery query is resolved and will be closed.

Thank you for allowing us to look into your query.

Please call or email us if you have any further queries.

Regards, 
 
The Mondo Team 

Best regards,