SM
Siyabonga M
1 reviews | Active since May 2022
01 Jul 2022, 00:16
Delivery
I've been waiting for my phone for over 3 months
No call no email I've tried calling they put me on hold till I'm out of air time. The robot on facebook just says wait for a live agent the agent never comes. Even now I'm still waiting
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
01 Jul 2022, 08:22Hi Siyabonga,
Thank you for taking the time to write to us about your Telkom delivery.
We do apologize for the delay and for the level of service that you have received.
Kindly note that we have sent an urgent delivery request to the courier department.
Once we receive an update, we will advise you accordingly.
Case Number: RCO245341
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery.
We do apologize for the delay and for the level of service that you have received.
Kindly note that we have sent an urgent delivery request to the courier department.
Once we receive an update, we will advise you accordingly.
Case Number: RCO245341
Regards,
The Mondo Team
Mondo's reply01 Jul 2022, 08:22
Official
Hi Siyabonga,
Thank you for taking the time to write to us about your Telkom delivery.
We do apologize for the delay and for the level of service that you have received.
Kindly note that we have sent an urgent delivery request to the courier department.
Once we receive an update, we will advise you accordingly.
Case Number: RCO245341
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery.
We do apologize for the delay and for the level of service that you have received.
Kindly note that we have sent an urgent delivery request to the courier department.
Once we receive an update, we will advise you accordingly.
Case Number: RCO245341
Regards,
The Mondo Team
Mondo's replyOfficial
06 Jul 2022, 15:22Hi Siyabonga,
Trust you are well.
Please note that your order was returned to the Telkom warehouse, due to unsuccessful delivery attempts.
You may reapply for a deal online.
We do apologize for the inconvenience caused.
Your query will now be closed.
For further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your order was returned to the Telkom warehouse, due to unsuccessful delivery attempts.
You may reapply for a deal online.
We do apologize for the inconvenience caused.
Your query will now be closed.
For further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply06 Jul 2022, 15:22
Official
Hi Siyabonga,
Trust you are well.
Please note that your order was returned to the Telkom warehouse, due to unsuccessful delivery attempts.
You may reapply for a deal online.
We do apologize for the inconvenience caused.
Your query will now be closed.
For further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your order was returned to the Telkom warehouse, due to unsuccessful delivery attempts.
You may reapply for a deal online.
We do apologize for the inconvenience caused.
Your query will now be closed.
For further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team