1 reviews | Active since Nov 2010
Deliberate misleading information to customers
<p>I recently accepted two separate offers from Mondo. One on behalf of Telkom and one on behalf of Vodacom.</p> <p>To make a long story short, both contracts were offered deliberately under false pretenses. In both instances I requested confirmation of the terms more than once, and was mislead.</p> <p>Both contracts are now open and Mondo is refusing to assist me in cancelling it.</p> <p>I have proceeded with complaints at the National Consumer Commission, social media, the press, the Small Claims Court and I am considering opening a case with SAPS for *****.</p>
Good day Philip,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
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Good day Philip,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Received a call from the call center claiming that the Telkom contract has now been cancelled, however the contract is still active on my Telkom profile. The call center was apparently unable to provide me with feedback on Vodacom.
I then called the call center AGAIN for feedback on Vodacom contract to now be told that this contract was cancelled two weeks ago. This despite me speaking to the call center twice last week. This Vodacom number is also still active on my Vodacom profile.
I will be advising everyone I know to never accept anything from Mondo. The service is absolutely shocking and has cost me allot of time and money.
Received a call from the call center claiming that the Telkom contract has now been cancelled, however the contract is still active on my Telkom profile. The call center was apparently unable to provide me with feedback on Vodacom.
I then called the call center AGAIN for feedback on Vodacom contract to now be told that this contract was cancelled two weeks ago. This despite me speaking to the call center twice last week. This Vodacom number is also still active on my Vodacom profile.
I will be advising everyone I know to never accept anything from Mondo. The service is absolutely shocking and has cost me allot of time and money.
Hello Mr Spies, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Mr Spies, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***