DP
Dodos P
1 reviews | Active since Apr 2021
26 Apr 2021, 16:08
Delays in cancelling contract
I did my vodacom upgrade with Mondo and cancelled on the 30th March within 14 days cooling off period. Was told the device will be collected within 3 days. Its now 25 days later and device not collected and contract not cancelled. This is really frustrating
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Replies (6)0
Replies (6)
Mondo's replyOfficial
28 Apr 2021, 08:11Hi Dodos, We sincerely apologize for your experience with regards to the collection of your Vodacom package. One of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO117565 Many thanks, The Mondo Team
Mondo's reply28 Apr 2021, 08:11
Official
Hi Dodos, We sincerely apologize for your experience with regards to the collection of your Vodacom package. One of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO117565 Many thanks, The Mondo Team
Mondo's replyOfficial
29 Apr 2021, 14:57Hi Dodos, Kindly note that we have attempted contacting you with no success. Please note that we have escalated your collection to higher management and we will keep you updated on the progress of this. Regards, The Mondo Team
Mondo's reply29 Apr 2021, 14:57
Official
Hi Dodos, Kindly note that we have attempted contacting you with no success. Please note that we have escalated your collection to higher management and we will keep you updated on the progress of this. Regards, The Mondo Team
Mondo's replyOfficial
30 Apr 2021, 15:13Hi Dodos, Please note that your package has been returned.
Your upgrade reversal has been submitted.
Our team will keep you updated on the progress of this. Regards, The Mondo Team
Your upgrade reversal has been submitted.
Our team will keep you updated on the progress of this. Regards, The Mondo Team
Mondo's reply30 Apr 2021, 15:13
Official
Hi Dodos, Please note that your package has been returned.
Your upgrade reversal has been submitted.
Our team will keep you updated on the progress of this. Regards, The Mondo Team
Your upgrade reversal has been submitted.
Our team will keep you updated on the progress of this. Regards, The Mondo Team
Mondo's replyOfficial
05 May 2021, 13:00Hi Dodos, Please note that the upgrade reversal order has been created.
The changes will take effect as of the beginning of June.
Your query is resolved and will be closed.
Please call or email us if you have any further queries. Regards, The Mondo Team
The changes will take effect as of the beginning of June.
Your query is resolved and will be closed.
Please call or email us if you have any further queries. Regards, The Mondo Team
Mondo's reply05 May 2021, 13:00
Official
Hi Dodos, Please note that the upgrade reversal order has been created.
The changes will take effect as of the beginning of June.
Your query is resolved and will be closed.
Please call or email us if you have any further queries. Regards, The Mondo Team
The changes will take effect as of the beginning of June.
Your query is resolved and will be closed.
Please call or email us if you have any further queries. Regards, The Mondo Team
DP
Dodos P's updateReviewer Update
05 May 2021, 14:51Thank you to Mondo team for resolving my complaint speedily and professionally
DP
Dodos P's update05 May 2021, 14:51
Reviewer Update
Thank you to Mondo team for resolving my complaint speedily and professionally
Mondo's replyOfficial
05 May 2021, 15:29Hi Dodos,
You are welcome!
Regards,
The Mondo Team
You are welcome!
Regards,
The Mondo Team
Mondo's reply05 May 2021, 15:29
Official
Hi Dodos,
You are welcome!
Regards,
The Mondo Team
You are welcome!
Regards,
The Mondo Team