YN
Yonela N
1 reviews | Active since Sept 2021
19 Sept 2021, 07:58
Delayed refund, worst service
It took them a month to fix my contract with me phoning every day, when I wanted to speak to the supervisor they are forever not available. I have been waiting for my refund from August(a month) still nothing when I call they make promises, Jason said it was sorted but I’m still waiting.
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Replies (1)
Mondo's replyOfficial
19 Sept 2021, 10:12Hi Yonela,
Thank you for taking the time to write to us about your refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO137639.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO137639.
Regards,
The Mondo Team
Best regards,
Mondo's reply19 Sept 2021, 10:12
Official
Hi Yonela,
Thank you for taking the time to write to us about your refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO137639.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO137639.
Regards,
The Mondo Team
Best regards,