PM
Pauline M
1 reviews | Active since Apr 2021
22 Apr 2021, 17:15
Delayed order and poor customer service
I app**** for a contact waited and then a consultant contacted me saying my application was successful the service is so poor I'm still waiting for my order however they never even got back to me once to tell me about the progress of my order however admin fee was debited in March I tried contacting mondo and sent tons of emails butt they never got back to me not even once I don't know what to do anymore it's been ages their consultants are *********** one of them put me on hold for about 30 minutes and ended the call eventually without even saying anything or apologising for the delay.
Helpful (0)
Replies (24)0
Replies (24)
Mondo's replyOfficial
22 Apr 2021, 19:17 Good day Pauline.
Thank you for taking the time to write to us.
We sincerely apologize for the service you received.
Please note we have escalated your query and this is your case number: RCO117298. One of our consultants will be in contact with you during business hours.
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the service you received.
Please note we have escalated your query and this is your case number: RCO117298. One of our consultants will be in contact with you during business hours.
Regards,
The Mondo Team
Mondo's reply22 Apr 2021, 19:17
Official
Good day Pauline.
Thank you for taking the time to write to us.
We sincerely apologize for the service you received.
Please note we have escalated your query and this is your case number: RCO117298. One of our consultants will be in contact with you during business hours.
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the service you received.
Please note we have escalated your query and this is your case number: RCO117298. One of our consultants will be in contact with you during business hours.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Apr 2021, 16:05Hi Pauline,
Please note that we have logged an investigation with our quality team.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that we have logged an investigation with our quality team.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply23 Apr 2021, 16:05
Official
Hi Pauline,
Please note that we have logged an investigation with our quality team.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that we have logged an investigation with our quality team.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
29 Apr 2021, 09:03Hi Pauline,
Please note that the investigation has been concluded.
Our team has attempted contacting you numerous times to provide you with an update for the dispute raised with no success.
Kindly email us when is a convenient time to contact you.
Your query will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Please note that the investigation has been concluded.
Our team has attempted contacting you numerous times to provide you with an update for the dispute raised with no success.
Kindly email us when is a convenient time to contact you.
Your query will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Mondo's reply29 Apr 2021, 09:03
Official
Hi Pauline,
Please note that the investigation has been concluded.
Our team has attempted contacting you numerous times to provide you with an update for the dispute raised with no success.
Kindly email us when is a convenient time to contact you.
Your query will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Please note that the investigation has been concluded.
Our team has attempted contacting you numerous times to provide you with an update for the dispute raised with no success.
Kindly email us when is a convenient time to contact you.
Your query will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
PM
Pauline M's updateReviewer Update
04 May 2021, 08:32Tried sending an email since they couldn't reach me the consultants have been calling during my working hours
If we can not reach an agreement they can reverse my admin or deliver the two huawei psmart 2021 that I've ordered initially since i can not re apply for them myself as the mondo website does not allow me.
If we can not reach an agreement they can reverse my admin or deliver the two huawei psmart 2021 that I've ordered initially since i can not re apply for them myself as the mondo website does not allow me.
PM
Pauline M's update04 May 2021, 08:32
Reviewer Update
Tried sending an email since they couldn't reach me the consultants have been calling during my working hours
If we can not reach an agreement they can reverse my admin or deliver the two huawei psmart 2021 that I've ordered initially since i can not re apply for them myself as the mondo website does not allow me.
If we can not reach an agreement they can reverse my admin or deliver the two huawei psmart 2021 that I've ordered initially since i can not re apply for them myself as the mondo website does not allow me.
Mondo's replyOfficial
04 May 2021, 10:18Hi Pauline,
We have attempted contacting you again now to provide you with the outcome of the investigation with no success.
Please advise what is the best possible time to contact you.
Regards,
The Mondo Team
We have attempted contacting you again now to provide you with the outcome of the investigation with no success.
Please advise what is the best possible time to contact you.
Regards,
The Mondo Team
Mondo's reply04 May 2021, 10:18
Official
Hi Pauline,
We have attempted contacting you again now to provide you with the outcome of the investigation with no success.
Please advise what is the best possible time to contact you.
Regards,
The Mondo Team
We have attempted contacting you again now to provide you with the outcome of the investigation with no success.
Please advise what is the best possible time to contact you.
Regards,
The Mondo Team
PM
Pauline M's updateReviewer Update
04 May 2021, 11:05You can call me around 16:40
PM
Pauline M's update04 May 2021, 11:05
Reviewer Update
You can call me around 16:40
PM
Pauline M's updateReviewer Update
04 May 2021, 11:17Here is my alternative number ***.
PM
Pauline M's update04 May 2021, 11:17
Reviewer Update
Here is my alternative number ***.
Mondo's replyOfficial
04 May 2021, 11:24Hi Pauline,
We are unable to view this.
Please respond to our email with the alternate number.
Regards,
The Mondo Team
We are unable to view this.
Please respond to our email with the alternate number.
Regards,
The Mondo Team
Mondo's reply04 May 2021, 11:24
Official
Hi Pauline,
We are unable to view this.
Please respond to our email with the alternate number.
Regards,
The Mondo Team
We are unable to view this.
Please respond to our email with the alternate number.
Regards,
The Mondo Team
PM
Pauline M's updateReviewer Update
04 May 2021, 11:39I've rep**** with my alternate number which you can use to call me around 16H40
PM
Pauline M's update04 May 2021, 11:39
Reviewer Update
I've rep**** with my alternate number which you can use to call me around 16H40
Mondo's replyOfficial
04 May 2021, 11:49Hi Pauline,
Hello Peter blocks out numbers for security purposes which is the reason we requested for you to email us your alternate contact number.
Kindly email us your alternate contact details in order to resolve your query.
Thank you
The Mondo Team
Hello Peter blocks out numbers for security purposes which is the reason we requested for you to email us your alternate contact number.
Kindly email us your alternate contact details in order to resolve your query.
Thank you
The Mondo Team
Mondo's reply04 May 2021, 11:49
Official
Hi Pauline,
Hello Peter blocks out numbers for security purposes which is the reason we requested for you to email us your alternate contact number.
Kindly email us your alternate contact details in order to resolve your query.
Thank you
The Mondo Team
Hello Peter blocks out numbers for security purposes which is the reason we requested for you to email us your alternate contact number.
Kindly email us your alternate contact details in order to resolve your query.
Thank you
The Mondo Team
PM
Pauline M's updateReviewer Update
04 May 2021, 11:53I've emailed it to the mondo team
This is the reference E30F31. That i have received.
This is the reference E30F31. That i have received.
PM
Pauline M's update04 May 2021, 11:53
Reviewer Update
I've emailed it to the mondo team
This is the reference E30F31. That i have received.
This is the reference E30F31. That i have received.
Mondo's replyOfficial
04 May 2021, 11:55Hi Pauline,
Our team will be in contact with you at 16:40.
Regards,
The Mondo Team
Our team will be in contact with you at 16:40.
Regards,
The Mondo Team
Mondo's reply04 May 2021, 11:55
Official
Hi Pauline,
Our team will be in contact with you at 16:40.
Regards,
The Mondo Team
Our team will be in contact with you at 16:40.
Regards,
The Mondo Team
PM
Pauline M's updateReviewer Update
05 May 2021, 08:14Yesterday I cancelled commitments I had so that I can come home on tim3 to speak to the consultant however I waited for the call and they never got back to me.
PM
Pauline M's update05 May 2021, 08:14
Reviewer Update
Yesterday I cancelled commitments I had so that I can come home on tim3 to speak to the consultant however I waited for the call and they never got back to me.
PM
Pauline M's updateReviewer Update
05 May 2021, 09:02A consultant has contacted me she was very helpful and professional she said to me I can re apply for my self since they can not resubmit an application on my behalf however it says i can only apply for that deal after 30 days however it says I've already app**** for this deal
The deal that was cancelled still appears as an existing one which would be sent for delivery soon
What can I do?
The deal that was cancelled still appears as an existing one which would be sent for delivery soon
What can I do?
PM
Pauline M's update05 May 2021, 09:02
Reviewer Update
A consultant has contacted me she was very helpful and professional she said to me I can re apply for my self since they can not resubmit an application on my behalf however it says i can only apply for that deal after 30 days however it says I've already app**** for this deal
The deal that was cancelled still appears as an existing one which would be sent for delivery soon
What can I do?
The deal that was cancelled still appears as an existing one which would be sent for delivery soon
What can I do?
Mondo's replyOfficial
05 May 2021, 10:29Hi Pauline,
Please note that our team has provided you with an update on the investigation logged.
We have escalated your query to our online team to identify why you are unable to reapply for the Telkom deal.
We will revert with feedback.
Regards,
The Mondo Team
Please note that our team has provided you with an update on the investigation logged.
We have escalated your query to our online team to identify why you are unable to reapply for the Telkom deal.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's reply05 May 2021, 10:29
Official
Hi Pauline,
Please note that our team has provided you with an update on the investigation logged.
We have escalated your query to our online team to identify why you are unable to reapply for the Telkom deal.
We will revert with feedback.
Regards,
The Mondo Team
Please note that our team has provided you with an update on the investigation logged.
We have escalated your query to our online team to identify why you are unable to reapply for the Telkom deal.
We will revert with feedback.
Regards,
The Mondo Team
PM
Pauline M's updateReviewer Update
10 May 2021, 11:07Okay then I'll wait to hear from you guys when it has been fixed.
PM
Pauline M's update10 May 2021, 11:07
Reviewer Update
Okay then I'll wait to hear from you guys when it has been fixed.
Mondo's replyOfficial
10 May 2021, 11:23Hi Pauline,
We will be in contact with you shortly.
Regards,
The Mondo Team
We will be in contact with you shortly.
Regards,
The Mondo Team
Mondo's reply10 May 2021, 11:23
Official
Hi Pauline,
We will be in contact with you shortly.
Regards,
The Mondo Team
We will be in contact with you shortly.
Regards,
The Mondo Team
PM
Pauline M's updateReviewer Update
10 May 2021, 11:33I Cannot take calls at the moment I'll be available between 13H10-14H00.
PM
Pauline M's update10 May 2021, 11:33
Reviewer Update
I Cannot take calls at the moment I'll be available between 13H10-14H00.
Mondo's replyOfficial
10 May 2021, 11:33Hi Pauline,
We have attempted contacting you with no success.
The order request will be in progress with us.
You would need to wait for a call from our sales team and advise what you are looking for.
You will only receive a call if you are pre-approved by Telkom.
Regards,
The Mondo Team
We have attempted contacting you with no success.
The order request will be in progress with us.
You would need to wait for a call from our sales team and advise what you are looking for.
You will only receive a call if you are pre-approved by Telkom.
Regards,
The Mondo Team
Mondo's reply10 May 2021, 11:33
Official
Hi Pauline,
We have attempted contacting you with no success.
The order request will be in progress with us.
You would need to wait for a call from our sales team and advise what you are looking for.
You will only receive a call if you are pre-approved by Telkom.
Regards,
The Mondo Team
We have attempted contacting you with no success.
The order request will be in progress with us.
You would need to wait for a call from our sales team and advise what you are looking for.
You will only receive a call if you are pre-approved by Telkom.
Regards,
The Mondo Team
PM
Pauline M's updateReviewer Update
10 May 2021, 11:39So my application has been re submitted?
PM
Pauline M's update10 May 2021, 11:39
Reviewer Update
So my application has been re submitted?
Mondo's replyOfficial
10 May 2021, 11:45Hi Pauline,
Yes, because you reapp****.
Should you not receive a call within 7-14 business days please consider the application not successful.
Your query is resolved and will be closed on our side.
Regards,
The Mondo Team
Yes, because you reapp****.
Should you not receive a call within 7-14 business days please consider the application not successful.
Your query is resolved and will be closed on our side.
Regards,
The Mondo Team
Mondo's reply10 May 2021, 11:45
Official
Hi Pauline,
Yes, because you reapp****.
Should you not receive a call within 7-14 business days please consider the application not successful.
Your query is resolved and will be closed on our side.
Regards,
The Mondo Team
Yes, because you reapp****.
Should you not receive a call within 7-14 business days please consider the application not successful.
Your query is resolved and will be closed on our side.
Regards,
The Mondo Team
PM
Pauline M's updateReviewer Update
10 May 2021, 11:54Okay thank you so much
Should I not be approved how do I get my admin fee back?
Should I not be approved how do I get my admin fee back?
PM
Pauline M's update10 May 2021, 11:54
Reviewer Update
Okay thank you so much
Should I not be approved how do I get my admin fee back?
Should I not be approved how do I get my admin fee back?
Mondo's replyOfficial
10 May 2021, 12:03Hi Pauline,
Our team will be in contact with you to assist with the admin fee refund.
Regards,
The Mondo Team
Our team will be in contact with you to assist with the admin fee refund.
Regards,
The Mondo Team
Mondo's reply10 May 2021, 12:03
Official
Hi Pauline,
Our team will be in contact with you to assist with the admin fee refund.
Regards,
The Mondo Team
Our team will be in contact with you to assist with the admin fee refund.
Regards,
The Mondo Team
Mondo's replyOfficial
10 May 2021, 13:23Hi Pauline,
As discussed, please email our team the proof of banking information in order to submit the admin fee refund.
Regards,
The Mondo Team
As discussed, please email our team the proof of banking information in order to submit the admin fee refund.
Regards,
The Mondo Team
Mondo's reply10 May 2021, 13:23
Official
Hi Pauline,
As discussed, please email our team the proof of banking information in order to submit the admin fee refund.
Regards,
The Mondo Team
As discussed, please email our team the proof of banking information in order to submit the admin fee refund.
Regards,
The Mondo Team