KS
Ketshepile S

1 reviews | Active since Jan 2022

06 Jan 2022, 15:51

De***** debit order, Agent that Lies Nicole,

I spoke to an Agent Nicole today and she said that my contact will be R285 monthly and R99 once off. To my surprise debit order request is R570 which I never agreed to. This girl lies so much that she even gave me her cell phone number to ensure that it's a legit deal. I declined the debit order request and send her a message to call me. She answered my questions and request from the chat and immediately deletes her responses. This girl has no work ethic and display that there is no honestly or integrity about your company. I hope this will serve as my termination. I have no desire to receive a phone from u

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Replies (3)
Mondo
Mondo's reply06 Jan 2022, 16:13
Official
Hi Ketshepile,

Trust you are well.

Thank you for taking the time to write to us about your Telkom enquiry.

We do apologize for the miscommunication with your monthly subscription and the level of service you have received.

Kindly note that your Telkom application has been cancelled and your query will be closed.

Case No: RCO167263

You may contact our Customer Care Team for further enquiries.

Regards,

The Mondo Team
KS
Ketshepile S's update06 Jan 2022, 17:47
Reviewer Update
Kindly teach your staff to confirm facts and not promise lies to push, sale pressure
Mondo
Mondo's reply07 Jan 2022, 12:54
Official
Hi Ketshepile,

Thank you for raising the above query with us.

This will be addressed with the sales team.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team