Dedicated agency

I had a very bad experience with Mondo’s. They sell me a Telkom router in August and I told the lady who was offering me the contract that Telkom doesn’t work from where I live. To cut the story short I requested them to come and collect their router since I was cancelling the contract....... they collected their router but still continue deducting my money. I call them several times only to be send from one consultant to another. Last Friday I was so fortunate to get Mbalenhle Lochenburg who persevere helped me just to get this matter resolved. Today I received a SMS confirming cancellation of my contract, hopefully my money will be reembessed.