AB
Adance B
1 reviews | Active since Mar 2024
06 Mar 2024, 03:56
deceptive
I apply for a 24 months contract now am told my contract is 36 i will never buy from mondo deal
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Mondo's replyOfficial
06 Mar 2024, 08:21Hi Adance B,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
According to the investigation feedback, the sales agent did advise you accordingly that the contract is 36 months and you gave consent to process the contract. Should you wish to listen to the call recording, you may visit your nearest MTN direct store and contact us to send the recording.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
According to the investigation feedback, the sales agent did advise you accordingly that the contract is 36 months and you gave consent to process the contract. Should you wish to listen to the call recording, you may visit your nearest MTN direct store and contact us to send the recording.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply06 Mar 2024, 08:21
Official
Hi Adance B,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
According to the investigation feedback, the sales agent did advise you accordingly that the contract is 36 months and you gave consent to process the contract. Should you wish to listen to the call recording, you may visit your nearest MTN direct store and contact us to send the recording.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
According to the investigation feedback, the sales agent did advise you accordingly that the contract is 36 months and you gave consent to process the contract. Should you wish to listen to the call recording, you may visit your nearest MTN direct store and contact us to send the recording.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team