1 reviews | Active since May 2018
DECEPTION, MISINFORMATION, RUN AROUND and CONTINUED DEBITS OF A CANCELLED CONTRACT?! HOW???
I have no words!! I am so tired and defeated by this ongoing deception and misinformation. I cancelled my MTN contract in April 2021, received a phone call and email confirmation after i complained on this platform. May i got debited, i called to alert them (Mondo) to remove me from their system and not process anymore debit orders and I reversed the order on my end (Less than R200) June, I get debit AGAIN FOR THE SAME CANCELLED CONTRACT!!! This time ! cant reverse it as the amount is more than R200, agents confirm that my account is really cancelled and they are processing my credit and I will receive my money on the 1st of July. 1st of July... You guessed it, ANOTHER DEBIT ORDER AND NO CREDIT OR RETURNED FUNDS!!! I could reverse this debit order but really, truly, such incompetence?! I WANT MY MONEY!!! This has been cancelled since April, are you not tired of taking money that is not yours and dealing with issues that are so simple to resolve??? Im perplexed, disappointed and confused at what is happening. Really i just have 2 requests 1. PAY ME MY MONEY and NO!!! I will NOT wait for month end/next month, im done taking your deceit and misinformation. 2. After returning my money, REMOVE MY DETAILS FROM YOUR DATA BASE. MY NAME, CONTACTS, ACCOUNT NUMBER... EVERYTHING. Remove me once we are done.
I am not asking for whats not rightfully mine and Im not sure why it has to come to this. Have you no shame, at a time we are barely making ends meet and our livelihoods have been altered and you as a company perform such a terrible act?!
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO115161
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO115161
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that once we receive you bank statements, a credit will be sent to our finance team to generate the credit.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that once we receive you bank statements, a credit will be sent to our finance team to generate the credit.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your credit.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your credit.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
