1 reviews | Active since Mar 2009
********* call center agent and manager
On July 7, I was contacted by an agent named Ashen from the Rewards Group,(MOndo Mobile) a registered Vodacom agent. i was offered an upgrade of my existing contract to include an extra 2GB of Data. i was informed that the data would be loaded onto my exiting contract. I accepted the offer as I expressly asked that it be loaded onto my existing contract. Later that evening i received a notification SMS that an extra line had been allocated and activated on my contract. upon enquiring on the vodacom helpline, i was informed that an extra line had been added. <br> I tried to cancel the contract as i was told that i have seven days withing which to do so. i called the vodacom cancellations line *** and was told to contact \The Rewards Group"directly on *** or *** the landline number rings and an automated voice message comes on and the call gets cut after 1 minute. the sharecall number rings once and cuts the call. I need this contract cancelled immediately as it was not what was promised to me. How do i cancel this contract if i cannot phone them? I need Vodacom to step in before any billing takes place and i am stuck with a contract i do not need. no ans on 13/07/2015! """
Thank you for raising your query with Mondo Mobile. Kindly note that we are in receipt of your query and we are currently investigating the matter.
We will revert with feedback as soon as possible.
Should you require any further assistance, please do not hesitate to contact me on the number below
Contact Number : *** / ***
Pregan Naidoo
Customer Care Manager
Thank you for raising your query with Mondo Mobile. Kindly note that we are in receipt of your query and we are currently investigating the matter.
We will revert with feedback as soon as possible.
Should you require any further assistance, please do not hesitate to contact me on the number below
Contact Number : *** / ***
Pregan Naidoo
Customer Care Manager
