********* agents costing us not just our pockets but emotional distress as well

Not sure who to blame.. Mondo or mtn. I was sold a dream. A guy calls from mondo mtn calls me offering me an mtn 80gig data anytime at 299 a month. He continued and said that never will i oay anything more than 299 even on the 1st month.

I received the sim beginning of May which i never used, to my surprise towards the end of May i received an invoice of over R500

I called mtn and i was told the its not even 80gig and its not anytime data.

I called on the second of June to cancel, i was told it's too late they will have to log an investigation. Called on the 4th of June spoke to Qelimpilo, called again and spoke to Bhavisha who told me that their turn around time is 3 to 5 working days.

Followed up again on the 9th of june, spoke to Melissa who then escalated to the manager jason Naidoo, he promised to call me back the following day with feedback which he never did

Called again on the 14th of June spoke to miranda Khumalo who then said I was provided feedback by Bhavisha on the 4th which i denied because it wasn't true, asked to speak to Jason Naidoo who the gave me feedback and said it came back invalid, i asked why and he said as far as he can see it is valid and he will take it back for a reassessment because I was promised 80gig anytime which wasn't true. He said he will call me back with feedback the following day, which he never did.

Called again on the 15th, spoke to Lezain. He then said my query wasnt structured correctly, he will rewrite it and call me back, he never did.

Followed up for the last time on the 21st, spoke to Ruben, he says my query has been escalated to high people he will call me back on the 23rd with feedback and till today, ive never gotten any feedback and assistance from mondo mtn.

I got debited today R501.55 and before this they debited sixty something rand. I disputed it because that is not the agreement I had with the agent. For the 1st time im reversing a debit order, my credit record is affected because of the *********ness of mondo mtn agents

I would like that contract canceled, i spent money and time calling you guys and till today, nothing is resolved.