Deceit from service providers Mondo and MTN

on the 21st September i received a call from Mondo regarding an upgrade to my contract. after spending approx 1 hour on the phone with the consultant Zoey whom confirmed all was in order and that she needed to conclude the deal with my husband. she then contacted my husband and he agreed to a contract for Samsung S21 ultra, 240 mins, 2 g data for R449 per month for 36 months. the colour of the phone ordered was pink. she mentioned to him the phone is not in stock and stock will arrive within the next few days/weeks.

to this day i have made numerous calls to MTN and Mondo in which i cannot get assistance. MTN advises they cannot pick up anything as the deal is not from them.

a gentleman from Mondo only gave me the status of the order as he could not disclose information to me as the account was on my husbands name. however he did push me to rate his service which i did and honestly now i find out he gave me incorrect information.

a deal cannot be concluded and then removed without communication to the client. secondly if there is no stock, why were we not contacted to take another colour because i mentioned to Zoey i was happy with the black phone.

it is absolutely ridiculous mondo calls us for deals however there is no proper follow up channels as all the agents cannot direct me to Zoey again or explain what has transpired.

order number: 1-***8

pathetic service from mondo and MTN. i expect the phone i ordered and someone to call me or my husband urgently. this is utter bull****!!!!!!!!!!!!!!!!!!