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Nomzamo B

1 reviews | Active since Feb 2017

03 Jan 2021, 08:19

Debited my account on a cancelled contract

I was advised that my account won't be debited because the contract is canceled, however it has been. I expect Mondo and MTN to Credit the amount back to my account ASAP. THE SIM WAS NOT ACTIVATED I CANCELED CONTRACT WITHIN THE 10 DAYS GRACE PERIOD.

0
Replies (5)
Mondo
Mondo's reply03 Jan 2021, 08:34
Official
Hi,

We have received your query.
Kindly note that one of our dedicated consultants will be in contact with you during business hours.

Regards 
The Mondo Team 
Mondo
Mondo's reply04 Jan 2021, 08:24
Official
Good day Nomzamo, 

Thank you for taking the time to write to us.

As discussed with Kim, we have escalated your billing dispute to MTN and requested that the refund you ASAP.

Our team will keep you updated on the progress of this.

Regards,

The Mondo Team
NB
Nomzamo B's update10 Jan 2021, 09:02
Reviewer Update
There's no feedback to date of when my account will be credited. I've decided that I'll reverse the debit order and any fees for reversal and overdraft created by this unauthorized debit order Mondo and MTN will be liable.
Mondo
Mondo's reply11 Jan 2021, 09:28
Official
Good day Nomzamo, 

As discussed with Kim, please note that we have escalated your query to MTN to place priority on this.

Our team will keep you updated on the progress of this.

Regards,

The Mondo Team
Mondo
Mondo's reply13 Jan 2021, 10:52
Official
Good day Nomzamo, 

As discussed with Kim, you have advised that you reversed the debit.

Kindly monitor your bank account and if you find any debits from MTN for the contract in question please email us.

We will escalate on your behalf.
This query will be closed. 
Regards,

The Mondo Team