1 reviews | Active since Aug 2016
Debited but still no product or communication thereof
<p>Mondo Telkom sold me a product on the 23rd of July, debited me on the 26th of July and I have had no communication regarding my purchase since, it has been two weeks now and this an unacceptable service. Mondo should communicate with their clients instead of a client having to call all the time to find out where they are with the process. The company has no regard for the customer whatsoever.</p>
Good day Matshidiso,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Matshidiso,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Hi
Your service is shocking, I bought the device on the 23rd Of July and you only delivered it on the 19th of August, I even verified with the courier company, they had only received it on that day. Now I have you wait for you to activate the device. Something as simple as a click of a button needs to drag out as per Mondo culture. You really need to work on your customer service. I discourage anyone from taking a contract with Mondo. I have bought a mobile device from Mondo before and I had the same issue of waiting way above recommended time for my device. Then I though let me give Mondo a second chance, you clearly dont learn and you cleary dont care about the end user.
Hi
Your service is shocking, I bought the device on the 23rd Of July and you only delivered it on the 19th of August, I even verified with the courier company, they had only received it on that day. Now I have you wait for you to activate the device. Something as simple as a click of a button needs to drag out as per Mondo culture. You really need to work on your customer service. I discourage anyone from taking a contract with Mondo. I have bought a mobile device from Mondo before and I had the same issue of waiting way above recommended time for my device. Then I though let me give Mondo a second chance, you clearly dont learn and you cleary dont care about the end user.
Hello Matshidiso, Thank you for allowing us to investigate and resolve your query. As per your discussion with our consultant, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Matshidiso, Thank you for allowing us to investigate and resolve your query. As per your discussion with our consultant, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***