AZ
Amanda Z
1 reviews | Active since Jun 2018
03 Nov 2021, 13:44
Debit with a cancelled contract
I took out a contract with mondo i April however they captured a wrong phone so i had to send the phone back and cancel the contract but in May they deducted money and to this date, they have not refunded me.
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Mondo's replyOfficial
03 Nov 2021, 13:47Hi Amanda,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148154
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148154
Regards,
The Mondo Team
Mondo's reply03 Nov 2021, 13:47
Official
Hi Amanda,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148154
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148154
Regards,
The Mondo Team