AM
Amukelani M
1 reviews | Active since Dec 2020
03 Sept 2021, 06:46
Debit order system
Their debiting system is not on point, when I app**** I requested for a debit order of the 25, but they don’t debit then and want to debit on the last day of the month. Now my sim is blocked but i have paid on the 31, been emailing and sending WhatsApp but they not replying. I use this sim card for work purposes and now i need to buy data since this one is not working. They must debit on the day agreed on to keep the contract in good terms,
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Replies (2)0
Replies (2)
Mondo's replyOfficial
03 Sept 2021, 08:16Hi Amukelani,
Thank you for taking the time to write to us about your account query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134422
Regards,
The Mondo Team
Thank you for taking the time to write to us about your account query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134422
Regards,
The Mondo Team
Best regards,
Mondo's reply03 Sept 2021, 08:16
Official
Hi Amukelani,
Thank you for taking the time to write to us about your account query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134422
Regards,
The Mondo Team
Thank you for taking the time to write to us about your account query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134422
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
15 Sept 2021, 11:10Hi Amukelani,
Trust you are well.
We have attempted contacting you with no success.
Please note that as per our internal system, your debit date was captured for the 25th.
Kindly note that you may contact Telkom on 081180 in order to change your debit date.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Please note that as per our internal system, your debit date was captured for the 25th.
Kindly note that you may contact Telkom on 081180 in order to change your debit date.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Best regards,
Mondo's reply15 Sept 2021, 11:10
Official
Hi Amukelani,
Trust you are well.
We have attempted contacting you with no success.
Please note that as per our internal system, your debit date was captured for the 25th.
Kindly note that you may contact Telkom on 081180 in order to change your debit date.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Please note that as per our internal system, your debit date was captured for the 25th.
Kindly note that you may contact Telkom on 081180 in order to change your debit date.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Best regards,