Debit order for a product never received

Good Day,

A while back I was contacted by a lady from Jika connect that works within the mondo card and cell phone deals

So I did agree to take up a telkom card contract with them

Time pass by I was debited by them yet I have not even recieved the Sim card to even begin using

Worse even I called in and the consultant gave me a DSV number as she claimed the card was dispatched I need to follow up with the courier company only to my surprise the number she gave me does not even go through

And I honestly can't believe how unpleasant and unprofessional this seems to me, we deal with so much ****s on a daily basis and this shouldn't trigger me to be one

I had to send an email to be refunded cause I obviously couldn't reverse the debit as I has a mandate with my bank to authorize these debit orders and there were supposed to only go off once my sim was recieved.

I am so disappointed and annoyed by this whole thing as I really had hope I will have a contract cead only to wait this long for nothing and bebited for a product I have mebwr even used or received

Regards Kholiwe