Hellopeter
Share Your Experience
SM
Sello M

1 reviews | Active since Jun 2021

02 Jun 2021, 13:23

debit of un-activated contract

I am highly disappointed at Mondo because they offered me a contract and I cancelled it before activating it on the day of sim delivery since they did not explain to me that they were going to give me two sim cards instead of one, now today they have debited money from my account and when I try to call them and ask why they have debited me they hang up on me as soon as they hear my story. And to me that is a poor customer service, please get back to me since I want know why did you debited me .

0
Replies (4)
Mondo
Mondo's reply02 Jun 2021, 14:00
Official
Hi Sello,
 
Thank you for taking the time to share your concerns with us regarding your billing query. 

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO122003 
 
Many thanks, 
 
The Mondo Team 
Mondo
Mondo's reply03 Jun 2021, 10:28
Official
Hi Sello,
 
Please note that our consultant has attempted contacting you 3 times now with no success.

Kindly advise what is the best possible time to contact you or please provide alternate contact details.
 
Many thanks, 
 
The Mondo Team 
Mondo
Mondo's reply07 Jun 2021, 11:21
Official
Hi Sello, Kindly note that the cancellation is still in progress. Our team is working effortlessly with MTN to have this resolved for you. We will revert with feedback. Regards, The Mondo Team
Mondo
Mondo's reply08 Jun 2021, 14:46
Official
Hi Sello, Kindly note that your cancellation is done.

Please call MTN Customer Care for further information on the credit.

Your query is now resolved and will be closed.

Please call or email us if you have any further queries. Regards, The Mondo Team