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fathima R

1 reviews | Active since Jun 2020

09 Nov 2021, 16:56

Debit money from my account yet i cancelled my contract

They took my money very fast but to send my money back they are taking very long they service is very poor and i would never deal with them again

0
Replies (4)
Mondo
Mondo's reply09 Nov 2021, 16:58
Official
 Hi Fathima,

Trust you are well.

Thank you for taking the time to write to us about your Telkom refund.

As per our records, a refund request has been sent to the relevant department last week.

Therefore, refund will reflect into your account this week Friday or Saturday.

We do apologize for the inconvenience caused.

Case Number: RCO148674

Regards,

The Mondo Team 
fR
fathima R's update09 Nov 2021, 17:02
Reviewer Update
Sorry i cant wait so long thats your people problem yourl no how to take peoples money but to give it back yourl have long stories i dont wana hear saturday i want it by 2mrw do u get that useless people
Mondo
Mondo's reply09 Nov 2021, 19:11
Official
 Hi  fathima ,
 
We sincerely apologize for the level of service you have received.
 
Please note this has been escalated to our finance department and they will process the payment before the end of this week.

Regards,
 
The Mondo Team 
Mondo
Mondo's reply31 Jan 2022, 15:31
Official
 Hi Fathima,

Trust you are well.

Please note that our finance team has confirmed that credit was processed in the month of November.

If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.

We do apologize for the delayed response.

Your query will now be closed.

Regards,

The Mondo Team