1 reviews | Active since Oct 2023
Dear Mondo It really...
Dear Mondo It really doesn't seem that you're customer service center , has any motivation to sell products to you as a client I was approved for a device, on finalization, it was found, only then , that there is no stock I then found another phone , phoned in , was told on Wednesday, I'll get a call back Nothing happened I phoned in Thursday, the same story, nothing happened This morning I phoned , was placed on hold for 12 minutes, until I ended the call Now , there is absolutely no reason to exsplain, this poor , Unprofessional, rude assistance, it might be Unless Mondo products are only available, to a surten type of customer I would advise anyone to think 5 times , before using you , because if I went straight to mtn , I would have been using my new phone now Really utterly shocking
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Your application status has been provided to you via SMS.
Your Case Number is: RCO445946.
Regards,
The Mondo Team
Best regards,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Your application status has been provided to you via SMS.
Your Case Number is: RCO445946.
Regards,
The Mondo Team
Best regards,
If you looked at what I wrote, you would see that I stated , I was approved
So your remark to project the attention away from that , was too make it look , that I was declined
But speaking about that
So I was approved, and you're way of dealing with my complaint, is to now send me an SMS , most probably, that I am now declined
Complaint dealt with ?
If you looked at what I wrote, you would see that I stated , I was approved
So your remark to project the attention away from that , was too make it look , that I was declined
But speaking about that
So I was approved, and you're way of dealing with my complaint, is to now send me an SMS , most probably, that I am now declined
Complaint dealt with ?