IS
IZ S
1 reviews | Active since Oct 2021
12 Oct 2021, 13:06
Deal was misrepresented by the sales person
After having what I though was a fruitful telephonic conversation with the person addressing my concerns, none were resolved.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
12 Oct 2021, 13:14Hi Iz,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO140397
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO140397
Regards,
The Mondo Team
Mondo's reply12 Oct 2021, 13:14
Official
Hi Iz,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO140397
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO140397
Regards,
The Mondo Team
Mondo's replyOfficial
28 Feb 2022, 09:20Hi Iz Van Staden,
Trust you are well.
Please note that your MTN cancellation has been done.
Kindly note that we sent you emails requesting your bank statement in order to pass a credit into your account.
However, due to no response, we will now close the above query.
For further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Kindly note that we sent you emails requesting your bank statement in order to pass a credit into your account.
However, due to no response, we will now close the above query.
For further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply28 Feb 2022, 09:20
Official
Hi Iz Van Staden,
Trust you are well.
Please note that your MTN cancellation has been done.
Kindly note that we sent you emails requesting your bank statement in order to pass a credit into your account.
However, due to no response, we will now close the above query.
For further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Kindly note that we sent you emails requesting your bank statement in order to pass a credit into your account.
However, due to no response, we will now close the above query.
For further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team