Day light *******

I app**** for a wifi router first week of September and was charged an admin fee of R 99. An sms was sent saying that it was going to be delivered within 7-14 working days. We in October and I haven't received it. I called and I was told that my delivery was canceled because I did not answer my phone and the admin fee is not refundable. I never received a call from them. They have my email address as well but they didn't bother to send an email or sms. A consultant told me to go to a telkom store to apply the and that there is nothing she can do to help.