MN
Mthombeni N
1 reviews | Active since Mar 2023
13 Mar 2023, 11:17
CUSTOMER SERVICE SUCKS
The fact that the consultant was telling me to tick all stars as if it is a must and also tell me what to write on the review. when i refuse to do what he says he hang up the phone on me. so the mondo service is bad and i wonder if they done with cancelation.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
13 Mar 2023, 11:45Good Day Mthombeni Nomthandazo,
Thank you for raising the above concern with us.
We do apologize for the level of service that you did receive.
This will be raised and addressed with the relevant individual.
A cancellation was submitted for the returned device.
Once cancellation is done, we will advise you.
Case No: RCO356399
Regards,
The Mondo Team
Thank you for raising the above concern with us.
We do apologize for the level of service that you did receive.
This will be raised and addressed with the relevant individual.
A cancellation was submitted for the returned device.
Once cancellation is done, we will advise you.
Case No: RCO356399
Regards,
The Mondo Team
Mondo's reply13 Mar 2023, 11:45
Official
Good Day Mthombeni Nomthandazo,
Thank you for raising the above concern with us.
We do apologize for the level of service that you did receive.
This will be raised and addressed with the relevant individual.
A cancellation was submitted for the returned device.
Once cancellation is done, we will advise you.
Case No: RCO356399
Regards,
The Mondo Team
Thank you for raising the above concern with us.
We do apologize for the level of service that you did receive.
This will be raised and addressed with the relevant individual.
A cancellation was submitted for the returned device.
Once cancellation is done, we will advise you.
Case No: RCO356399
Regards,
The Mondo Team
Mondo's replyOfficial
22 Mar 2023, 13:23Good Day,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# *** & SR# ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# *** & SR# ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply22 Mar 2023, 13:23
Official
Good Day,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# *** & SR# ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# *** & SR# ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team