RM
RAJAN M
1 reviews | Active since Nov 2022
08 Nov 2022, 11:25
Customer Service NON- Existant
Your service is very poor and your assistance in rectifying your mistake is costing me time and money. Your team upgraded my contract and I was promised two devices on my upgrade. I could only redeem one device and was told that the redemption of the other device is on a first come first serve basis, of which is was eligible to received when the agent completed my upgrade. If you go back the the upgrade recording you will get confirmation of this. I then requested a cancellation of my upgrade and not a cancellation of my line. Now my contract has been cancelled and my number has been migrated to pre paid. I have contacted your customer service centre numerous times at my cost. In most times the call gets cut and there is no follow up from your side.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
08 Nov 2022, 11:30Good day Rajan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO252509
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO252509
Regards,
The Mondo Team
Mondo's reply08 Nov 2022, 11:30
Official
Good day Rajan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO252509
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO252509
Regards,
The Mondo Team
Mondo's replyOfficial
09 Nov 2022, 13:07Hi Rajan,
Trust you are well.
Please note that your MTN account was credited in August and your number is back on contract.
MTN Credit Reference No: SR# ***
Adjustment No: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account was credited in August and your number is back on contract.
MTN Credit Reference No: SR# ***
Adjustment No: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Regards,
The Mondo Team
Mondo's reply09 Nov 2022, 13:07
Official
Hi Rajan,
Trust you are well.
Please note that your MTN account was credited in August and your number is back on contract.
MTN Credit Reference No: SR# ***
Adjustment No: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account was credited in August and your number is back on contract.
MTN Credit Reference No: SR# ***
Adjustment No: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Regards,
The Mondo Team
RM
RAJAN M's updateReviewer Update
09 Nov 2022, 13:54Good day,
I had to get assistance from MTN Rivonia to get my number back on contract as my number was deleted off the contract database by your consultant and moved to pre-paid.
Also the credit on my account was for the cancellation of the contract. I returned the device within the 10 days of receipt and should not be charged for the device or cancellation of the upgrade.
My contract should be re-instated as before the upgrade took effect.
Your Team could not assist me with my query and have never made contact with me regarding this issue. I had to always follow-up on the status of the cancellation.
Can a customer service manager call me to understand my issue and provide me with proper customer service?
regards,
Rajan Murugan
I had to get assistance from MTN Rivonia to get my number back on contract as my number was deleted off the contract database by your consultant and moved to pre-paid.
Also the credit on my account was for the cancellation of the contract. I returned the device within the 10 days of receipt and should not be charged for the device or cancellation of the upgrade.
My contract should be re-instated as before the upgrade took effect.
Your Team could not assist me with my query and have never made contact with me regarding this issue. I had to always follow-up on the status of the cancellation.
Can a customer service manager call me to understand my issue and provide me with proper customer service?
regards,
Rajan Murugan
RM
RAJAN M's update09 Nov 2022, 13:54
Reviewer Update
Good day,
I had to get assistance from MTN Rivonia to get my number back on contract as my number was deleted off the contract database by your consultant and moved to pre-paid.
Also the credit on my account was for the cancellation of the contract. I returned the device within the 10 days of receipt and should not be charged for the device or cancellation of the upgrade.
My contract should be re-instated as before the upgrade took effect.
Your Team could not assist me with my query and have never made contact with me regarding this issue. I had to always follow-up on the status of the cancellation.
Can a customer service manager call me to understand my issue and provide me with proper customer service?
regards,
Rajan Murugan
I had to get assistance from MTN Rivonia to get my number back on contract as my number was deleted off the contract database by your consultant and moved to pre-paid.
Also the credit on my account was for the cancellation of the contract. I returned the device within the 10 days of receipt and should not be charged for the device or cancellation of the upgrade.
My contract should be re-instated as before the upgrade took effect.
Your Team could not assist me with my query and have never made contact with me regarding this issue. I had to always follow-up on the status of the cancellation.
Can a customer service manager call me to understand my issue and provide me with proper customer service?
regards,
Rajan Murugan
Mondo's replyOfficial
17 Nov 2022, 11:34Hi Rajan,
We do apologize for the inconvenience caused and for the level of service that you received. This will be raised and addressed with the relevant department.
Regards,
The Mondo Team
We do apologize for the inconvenience caused and for the level of service that you received. This will be raised and addressed with the relevant department.
Regards,
The Mondo Team
Mondo's reply17 Nov 2022, 11:34
Official
Hi Rajan,
We do apologize for the inconvenience caused and for the level of service that you received. This will be raised and addressed with the relevant department.
Regards,
The Mondo Team
We do apologize for the inconvenience caused and for the level of service that you received. This will be raised and addressed with the relevant department.
Regards,
The Mondo Team