LR
Logan R
1 reviews | Active since Mar 2021
29 Mar 2021, 16:29
Customer experience
There was no cohesion regarding the sales team as I would be asked things I already spoken about or presented deals when I had a deal that was already being processed. Email responses was delayed and ended up communicating with various people. It was very frustrating. The deal I app**** for was no longer available but it was still advertised so because things has taken so much time and effort I just settle and took the deal. The experience is not something I would recommend.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
29 Mar 2021, 16:34Hi Logan
We would like to apologize for the service you have received thus far regarding your experience with our team.
This is not the feedback we like to hear from our customers.
Kindly note we have escalated your query RCO115119 to one of our consultants who will contact you shortly.
Regards,
The Mondo Team
We would like to apologize for the service you have received thus far regarding your experience with our team.
This is not the feedback we like to hear from our customers.
Kindly note we have escalated your query RCO115119 to one of our consultants who will contact you shortly.
Regards,
The Mondo Team
Mondo's reply29 Mar 2021, 16:34
Official
Hi Logan
We would like to apologize for the service you have received thus far regarding your experience with our team.
This is not the feedback we like to hear from our customers.
Kindly note we have escalated your query RCO115119 to one of our consultants who will contact you shortly.
Regards,
The Mondo Team
We would like to apologize for the service you have received thus far regarding your experience with our team.
This is not the feedback we like to hear from our customers.
Kindly note we have escalated your query RCO115119 to one of our consultants who will contact you shortly.
Regards,
The Mondo Team
Mondo's replyOfficial
30 Mar 2021, 09:00Hi Logan
Thank you for taking the time to share your experience with us.
As discussed with Kim, we have forwarded your feedback to our teams.
We have also arranged for a gesture of goodwill refund to be done for you.
You should receive this by 02-04-2021.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Thank you for taking the time to share your experience with us.
As discussed with Kim, we have forwarded your feedback to our teams.
We have also arranged for a gesture of goodwill refund to be done for you.
You should receive this by 02-04-2021.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Mondo's reply30 Mar 2021, 09:00
Official
Hi Logan
Thank you for taking the time to share your experience with us.
As discussed with Kim, we have forwarded your feedback to our teams.
We have also arranged for a gesture of goodwill refund to be done for you.
You should receive this by 02-04-2021.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Thank you for taking the time to share your experience with us.
As discussed with Kim, we have forwarded your feedback to our teams.
We have also arranged for a gesture of goodwill refund to be done for you.
You should receive this by 02-04-2021.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team