🚨 **Customer Alert: Ongoing Nightmare with MTN, Mondo, and RewardsCo!** 🚨

I'm beyond frustrated with the service (or lack thereof) from MTN, Mondo, and RewardsCo. Here's my ongoing saga:

Four days ago, after being pestered with calls almost every day from Mondo and RewardsCo just for inquiring about a product, I finally caved and purchased a WiFi router from MTN. They promptly took R468 from my account, assuring me that the item would be delivered within 2-3 working days.

On the 3rd day, without any delivery or communication, I decided to call MTN. Navigating their prompts is a nightmare, especially if you're not an MTN service provider customer. I turned to Twitter, only to be told my package was canceled—NOT BY ME—and I have proof.

MTN then redirected me to RewardsCo, saying they were responsible. When I contacted RewardsCo, the agent was from Mondo and confirmed my package was canceled due to a "system error." Funny, they had no problem taking my money immediately. When I demanded a refund, I was told to email them with my reference number and that it would take 5-7 days to process.

Today, I called Mondo again to check on my complaint, and they gave me a different story, claiming they couldn't see any transaction since March 2024! I've never had any transactions with this company before! The agent then passed me back to MTN's billing department—the same department I started with, where I can't talk to an agent due to their limited prompts.

To add to the chaos, the number on the RewardsCo site is completely non-functional.

**UPDATE:** MTN responded, telling me that the account holder (which is me) must contact them on 135. As a Telkom service provider user, the 135 number takes me to Telkom prompts! Why is the MTN agent on Twitter telling me to call 135 when it doesn't even work for me?

I tried calling RewardsCo again, and they give you 3 prompts. I kept choosing the first prompt, which is for customer inquiries, but I just get stuck in a loop with the same menu repeating. This is not a joke, I kid you not.

I will continue giving updates on this matter. #MTNiwantmyrefund!!!!!

I don't know who is responsible for this mess, but I am pleading for my refund. I do not want to do any more business with these companies. They have wasted not only my time but my money. Whoever is responsible,I need answers