NR
Nicola R
1 reviews | Active since Jun 2021
07 Jun 2021, 11:37
******, ************
I am sick- the (lack of) service from Mondo is appalling!!! You have ****** R2.5k from us thus far, for a phone we do not even have. You keep telling us that "the cancellation has been escalated"... ENOUGH with the lies already! Give me an answer- WHEN will my contract finally be terminated. WHEN will you reimburse me for the money you have ******. Your service is wretched. Your company is *****ed. I am sick thinking about the lack of assistance we have received. Every single "customer care" consultant has said the exact same thing- "your cancellation has been escalated..." but it has been FOUR MONTHS and NOTHING has been resolved!
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
07 Jun 2021, 11:48Hi Nicola,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122621
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122621
Regards,
The Mondo Team
Mondo's reply07 Jun 2021, 11:48
Official
Hi Nicola,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122621
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122621
Regards,
The Mondo Team
Mondo's replyOfficial
08 Jun 2021, 13:32Hi Nicola,
We have provided feedback to the account holder on the status of the cancellation.
This query is now resolved and will be closed.
The account holder has been advised to call or email us should he have any further queries.
Regards,
The Mondo Team
We have provided feedback to the account holder on the status of the cancellation.
This query is now resolved and will be closed.
The account holder has been advised to call or email us should he have any further queries.
Regards,
The Mondo Team
Mondo's reply08 Jun 2021, 13:32
Official
Hi Nicola,
We have provided feedback to the account holder on the status of the cancellation.
This query is now resolved and will be closed.
The account holder has been advised to call or email us should he have any further queries.
Regards,
The Mondo Team
We have provided feedback to the account holder on the status of the cancellation.
This query is now resolved and will be closed.
The account holder has been advised to call or email us should he have any further queries.
Regards,
The Mondo Team
NR
Nicola R's updateReviewer Update
09 Jun 2021, 13:57Hi Mondo,
Unfortunately, it seems this issue has not entirely been resolved- as you are only paying us back for about half the amount you've taken from us???
Where is your sense of pride?
I could honestly not be any more disappointed in your service. Terrible.
Unfortunately, it seems this issue has not entirely been resolved- as you are only paying us back for about half the amount you've taken from us???
Where is your sense of pride?
I could honestly not be any more disappointed in your service. Terrible.
NR
Nicola R's update09 Jun 2021, 13:57
Reviewer Update
Hi Mondo,
Unfortunately, it seems this issue has not entirely been resolved- as you are only paying us back for about half the amount you've taken from us???
Where is your sense of pride?
I could honestly not be any more disappointed in your service. Terrible.
Unfortunately, it seems this issue has not entirely been resolved- as you are only paying us back for about half the amount you've taken from us???
Where is your sense of pride?
I could honestly not be any more disappointed in your service. Terrible.
Mondo's replyOfficial
09 Jun 2021, 14:07Hi Nicola,
We will be in contact with the account holder.
Regards,
The Mondo Team
We will be in contact with the account holder.
Regards,
The Mondo Team
Mondo's reply09 Jun 2021, 14:07
Official
Hi Nicola,
We will be in contact with the account holder.
Regards,
The Mondo Team
We will be in contact with the account holder.
Regards,
The Mondo Team