VV
Vincent V
1 reviews | Active since Jun 2022
23 Jun 2022, 13:35
******
The biggest bunch of ******. And don't believe the "we won't lie as this call is being recorded". And now, my contract that I have had for 20 years must be converted to a pre-paid account because of their mistake. They should not be allowed to do any sales on behalf of any other company. I specifically said I will only upgrade after my existing handset is paid of and he said I will not have to pay, Guess what? Now MTN wants me to pay for two handsets!!! *****
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Replies (2)
Mondo's replyOfficial
23 Jun 2022, 13:55Good day Vincent,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO242780
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO242780
Regards,
The Mondo Team
Mondo's reply23 Jun 2022, 13:55
Official
Good day Vincent,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO242780
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO242780
Regards,
The Mondo Team
Mondo's replyOfficial
25 Jun 2022, 12:57Hi Vincent,
Trust you are well.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply25 Jun 2022, 12:57
Official
Hi Vincent,
Trust you are well.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team