1 reviews | Active since Feb 2018
**** service
Been fighting for over four months to get my phone upgraded, they never phone back, and they over promise and under deliver , there sales staff are rude and disgusting, MTN made a huge mistake partnering up with them
Good day Mr Groenewald
Thank you for writing your report.
It is not our business ethic to frustrate any customer and we always endeavour to provide service of high quality. Should an employee within our organisation drop the ball, we ensure the matter is dealt with as soon as possible. We understand your query was prolonged and resolution was discussed with the non-account holder.
We also do not liaise with non-account holders due to the fact our message could be miss-interpreted and the message relayed back and forth could be misconstrued. A resolution was proposed to the non-account holder which was rejected.
We will be making contact with you directly to discuss the resolution which was discussed with the non-account holder.
Regards,
Mondo Support
Best regards,
Good day Mr Groenewald
Thank you for writing your report.
It is not our business ethic to frustrate any customer and we always endeavour to provide service of high quality. Should an employee within our organisation drop the ball, we ensure the matter is dealt with as soon as possible. We understand your query was prolonged and resolution was discussed with the non-account holder.
We also do not liaise with non-account holders due to the fact our message could be miss-interpreted and the message relayed back and forth could be misconstrued. A resolution was proposed to the non-account holder which was rejected.
We will be making contact with you directly to discuss the resolution which was discussed with the non-account holder.
Regards,
Mondo Support
Best regards,