1 reviews | Active since Mar 2017

18 Jun 2020, 12:24

Covid 19

I contacted vodacom to inform them that i will receive 50% reduction in salary. They had informed me that i must use the following email: ***. I forwarded the information. The consultant had informed me that someone would contact me in a few days. Then, i receive an sms to contact vodacom. I contact vodacom and i would be sent a new email to me forward the information. The person has still not sent the email. It is already stressful time with a salary reduction. Then vodacom does not receive the information. This is stressful and unacceptable.

Kind regards Jill Friester

0
Replies (2)
Mondo
Mondo's reply18 Jun 2020, 12:33
Official
Good Day Jill, 
Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply18 Jun 2020, 13:06
Official
Good Day Jill, 
As discussed with our consultant, you would need to contact the network service provider with regards to your billing query.

Your query will be closed.

We sincerely apologize for the inconvenience caused to you thus far.
Kind Regards, 

Mondo Team