1 reviews | Active since May 2022
******* SALES
Extremely dissatisfied with Mondo .I bought a Mecer laptop which was supposed to have come with a 40k WEGROW VOUCHER .On attempting to use the voucher an error message keeps coming up to say it has been used.
I got a hold of Mtn and they referred me to Mondo .Mondo advised it will take 48hours 2 be resolved as there was an error with the IMEI number.
It's now almost a month and I have heard nothing.I assume that there is internal ***** in terms of the voucher .
Their service is extremely dissatisfying and I view this as ******* sales to meet targets.When I ask to speak to a supervisor, I am not allowed to do so.
I wonder if I should take this to legal in terms of the CPA.
#Dont sell something that you cannot deliver!Don't punt on something you cannot serve.
I WILL NEVER RECOMMEND THEM!!!
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO354889
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO354889
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has confirmed that the WeGrow voucher was allocated to you.
Kindly advise if the voucher is now working.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has confirmed that the WeGrow voucher was allocated to you.
Kindly advise if the voucher is now working.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our communication via. email and Hello Peter review, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our communication via. email and Hello Peter review, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team