Cooling off period by Mondo

Good Day

I previously requested for an MTN deal (sim card only – no device) to be taken out via MONDO.

Once I sent through all my documents, DSV delivered the sim card and I immediately tried to connect it using my Mobile Router – which your sales agent confirmed would work.

This was not the case, because my mobile router was not MTN approved and was previously purchased through Telkom, the MTN Sim that I got from MONDO obviously did not work.

The same day I contacted your offices to have this contract cancelled and a gentleman by the name of Tyrone assisted me and he assured me that my request would be attended to as an urgent request and I would receive a confirmation SMS within 5 working days, I even left a review for his great service on Hello Peter.

Your website clearly states that I have a cooling off period of 10 days from date of delivery , and I made contact the same day of delivery to get out of this contract because there is no use having a sim card that wont work in my device. – I have attached a screenshot of your websites policy regarding the cooling off period.

It has been now been more than 2 weeks since my request to cancel this contract and I have had no confirmation that this has been done, I spoke to 2 other consultants after Tyrone, one of them named Lisa – Marie, she also promised me that I would get a confirmation via SMS within 48 hours.

Can someone please confirm that this Contract with MONDO is cancelled and that I won’t be surprised month end by a debit order for a SIM card that I have not used.

Your urgent assistance herein would be greatly appreciated.

Thank You