1 reviews | Active since Aug 2022
Contract with Mondo
I'm still struggling to sort out issues with my contract that I have with you guys. First, I got over billed. Second, you cancelled the wrong contract. Third, You made me pay for a phone I didnt have in my posession it was sent back to you via DSV couriers. Four, You sent me a bill for more than R12 000 and expected me to pay the ****up you guys caused. Five, I never got refunded for paying a contract I dont have anymore. Everything is a ****up and no one can assist me, even the call centre agent hangs up on my calls. This is bad service at its best, Can a manager phone me or something? If this cannot be resolved I will get my lawyer involved an no I'm not threatening you. This has been going on for way to long! This is how you treat loyal customers? I wont recommend Mondo to anyone! Please be vigilant as they rip people off.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO323445
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO323445
Regards,
The Mondo Team