BB
Belinda B
1 reviews | Active since Mar 2017
05 Feb 2019, 10:17
Contract was supposed to move to prepaid - Mondo CANCELLED my mobile number ENTIRELY
After much upheaval with Mondo to send faulty devices back, they called me and informed me that I was "successfully now on prepaid" with Telkom. Since they did this, I suddenly couldn't access my banking app, can't receive or send text messages and make or receive phone calls.
This resulted in me not being able to make bank payments in time, receive important communication, I don't get bank notifications on what's going on in my bank account and my son with autism can't phone me when needed! He frantically tried getting hold of me yesterday and said a voice came on saying the number doesn't exist anymore!!!! Yesterday I went to a Telkom store to see if the problem is perhaps on my side. They informed me MONDO CANCELLED MY MOBILE NUMBER ENTIRELY.
I retract my comment that Kimono Pillay of Mondo gave me "excellent service" because it definitely proved not to be after all. She asked me to give a 5 star rating and if if I do so, I will go into a draw to win a new device. While I rated her service excellent, I said I can't recommend Mondo with a clear conscience, as so far I got the most shockingly horrible service.
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Replies (8)0
Replies (8)
Mondo's replyOfficial
05 Feb 2019, 12:12Good day Belinda,
As discussed with our consultant, we have sent you proof of your number being migrated to prepaid as per feedback from the network service provider.
We have also escalated this matter to the network service provider to look into and advise on a way forward.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have sent you proof of your number being migrated to prepaid as per feedback from the network service provider.
We have also escalated this matter to the network service provider to look into and advise on a way forward.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply05 Feb 2019, 12:12
Official
Good day Belinda,
As discussed with our consultant, we have sent you proof of your number being migrated to prepaid as per feedback from the network service provider.
We have also escalated this matter to the network service provider to look into and advise on a way forward.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have sent you proof of your number being migrated to prepaid as per feedback from the network service provider.
We have also escalated this matter to the network service provider to look into and advise on a way forward.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
05 Feb 2019, 16:33Good day Belinda,
Please accept our sincere apologies for the inconvenience that has been caused to you thus far.
We have advised the network service provider to place priority on your query.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please accept our sincere apologies for the inconvenience that has been caused to you thus far.
We have advised the network service provider to place priority on your query.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply05 Feb 2019, 16:33
Official
Good day Belinda,
Please accept our sincere apologies for the inconvenience that has been caused to you thus far.
We have advised the network service provider to place priority on your query.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please accept our sincere apologies for the inconvenience that has been caused to you thus far.
We have advised the network service provider to place priority on your query.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
06 Feb 2019, 16:10Good day Belinda,
As discussed with our consultant earlier, we have escalated your query to the network service provider to advise on the turn around time for your line to be migrated to prepaid.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant earlier, we have escalated your query to the network service provider to advise on the turn around time for your line to be migrated to prepaid.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply06 Feb 2019, 16:10
Official
Good day Belinda,
As discussed with our consultant earlier, we have escalated your query to the network service provider to advise on the turn around time for your line to be migrated to prepaid.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant earlier, we have escalated your query to the network service provider to advise on the turn around time for your line to be migrated to prepaid.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
BB
Belinda B's updateReviewer Update
07 Feb 2019, 13:12Hi Mondo, I realize the issue now is due to Telkom's utter incompetence. It's now been FOUR DAYS and my mobile number is STILL INACTIVE. I have a son with autism that can't contact me should he really need to, I only have cellphone banking and since I got paid I can't make bank payments, I don't know what's going on in my bank account (there's no nearby ATM's to me) and I can't get important notices and phone calls. It's been an absolute nightmare.
BB
Belinda B's update07 Feb 2019, 13:12
Reviewer Update
Hi Mondo, I realize the issue now is due to Telkom's utter incompetence. It's now been FOUR DAYS and my mobile number is STILL INACTIVE. I have a son with autism that can't contact me should he really need to, I only have cellphone banking and since I got paid I can't make bank payments, I don't know what's going on in my bank account (there's no nearby ATM's to me) and I can't get important notices and phone calls. It's been an absolute nightmare.
Mondo's replyOfficial
07 Feb 2019, 17:08Good day Belinda,
As discussed with our consultant earlier, we have escalated your query to the network service provider to advise on the turn around time for your line to be migrated to prepaid.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant earlier, we have escalated your query to the network service provider to advise on the turn around time for your line to be migrated to prepaid.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply07 Feb 2019, 17:08
Official
Good day Belinda,
As discussed with our consultant earlier, we have escalated your query to the network service provider to advise on the turn around time for your line to be migrated to prepaid.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant earlier, we have escalated your query to the network service provider to advise on the turn around time for your line to be migrated to prepaid.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
11 Feb 2019, 11:58Good day Belinda,
As discussed with our consultant, you are now able to use your number and your query is resolved.
Should you have any further queries please call us.
As discussed with our consultant, you are now able to use your number and your query is resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
Mondo Team
Mondo's reply11 Feb 2019, 11:58
Official
Good day Belinda,
As discussed with our consultant, you are now able to use your number and your query is resolved.
Should you have any further queries please call us.
As discussed with our consultant, you are now able to use your number and your query is resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
Mondo Team
BB
Belinda B's updateReviewer Update
11 Feb 2019, 12:02Hi Kimona,
Yes, thanks to YOU, the query is at long last resolved. I have written a separate review based on YOUR service to me which was absolutely outstanding. Mondo should be incredibly proud to have such a valuable employee as yourself who go out of their way to assist.
BB
Belinda B's update11 Feb 2019, 12:02
Reviewer Update
Hi Kimona,
Yes, thanks to YOU, the query is at long last resolved. I have written a separate review based on YOUR service to me which was absolutely outstanding. Mondo should be incredibly proud to have such a valuable employee as yourself who go out of their way to assist.
Mondo's replyOfficial
11 Jan 2023, 14:40Mondo's reply11 Jan 2023, 14:40
Official