contract under false pretense
I would like everyone to know as this is my last resort… 17 March 2020 -***
Mondo signed me up for a further 2 x 24 months Telkom contract under false pretense that I could cancel the account at any time. Telkom says I cannot cancel it and they will charge me R850 each to cancel. Mondo investigated and they were at fault and find me in favour thus will then send a cancellation request to Telkom for me. Since then I have been paying for this account, I am very disappointed in the service from Mondo, and Telkom saying they cannot assist me even though it’s their contract.
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Replies (4)0
Replies (4)
Mondo's replyOfficial
18 May 2020, 14:51Good Day Safina,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply18 May 2020, 14:51
Official
Good Day Safina,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
18 May 2020, 15:11Good Day Safina,
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply18 May 2020, 15:11
Official
Good Day Safina,
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
20 May 2020, 14:36Good Day Safina,
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply20 May 2020, 14:36
Official
Good Day Safina,
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
21 May 2020, 13:51Good Day Safina,
As discussed with our consultant, please note that your contract has been successfully cancelled and your query is resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that your contract has been successfully cancelled and your query is resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply21 May 2020, 13:51
Official
Good Day Safina,
As discussed with our consultant, please note that your contract has been successfully cancelled and your query is resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that your contract has been successfully cancelled and your query is resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
Best regards,