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miksha.singh miksha.singh

1 reviews | Active since Nov 2016

05 Jan 2017, 09:09

CONTRACT STILL NOT CANCELLED, DEVICE IS BEEN **********LY USED

<p>I PUT IN A COMPLAINT ABOUT THIS COMPANY A FEW WEEKS AGO, THE SUPERVISOR NAMED RYAN CONTACTED ME THE SAME DAY EXPLAINING THE MATTER WOULD BE INVESTIGATED, THEN A LADY NAMED BAVISHA VISRAM CONTACTED ME TO SAY THAT THE FINDINGS ARE TRUE. SHE GAVE ME THE OPTION OF THEM BEEN ABLE TO CANCEL THE CONTRACT FOR THE INCONVENIENCE CAUSED SO I AGREED. SHE THEN SAID I SHOUDL COURIER THE DEVICE TO THEM WHICH I DID AT MY OWN EXPENSE OF R195, THE PARCEL ARRIVED AT THEIR PREMISES ON THE 13TH OF DECEMBER AND WAS SIGNED FOR. I E-MAILED BAVISHA NUMEROUS TIMES AND EVEN CALLED THE CALL CENTRE, APPARENTLY I NEEDED TO SPEAK TO KIMONA PILLAY, I CALLED NUMEROUS TIMES TO GET AN UPDATE. NOBODY BOTHERED TO CONTACT ME TILL DATE. THE RECEPTIONIST KEPT GIVING ME STUPID EXCUSES. A DEBIT ORDER WENT OFF ON THE 24TH OF DECEMBER THEN AGAIN THERE'S ANOTHER BILL THIS MONTH. IT ALSO SEEMS THAT THIS DEVICE IS NOW BEEN USED BY ONE OF THE *********** EMPLOYEES. HOW CAN A COMPANY CONTINOUSLY ALLOW THEIR EMPLOYEES TO SELL *****ELENT DEALS. I NEED THIS SORTED OUT ASAP. THIS IS NOT MY PROBLEM</p>

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Replies (4)
Mondo
Mondo's reply05 Jan 2017, 09:33
Official

Good day Miksha,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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Mondo
Mondo's reply23 Jan 2017, 10:47
Official

Hello Miksha, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***

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miksha.singh miksha.singh's update23 Jan 2017, 10:55
Reviewer Update

Thansk for the assistance, query was resolved accordingly

Mondo
Mondo's reply11 Jan 2023, 14:21
Official