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Benita P

1 reviews | Active since Aug 2019

18 Jan 2022, 09:59

Contract still not activated after more than a week

Received the unit more than a week ago and still not activated on Network, Phoned Numerous times and everytime we are being told that it will take an hour or so, more than a week later and still nothing. The not sure if they meant to say 24 to 48 days instead of hours for activation

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Replies (3)
Mondo
Mondo's reply18 Jan 2022, 10:01
Official
Good day Benita,
 
Thank you for taking the time to write to us about your Telkom activation query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO171018
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply18 Jan 2022, 16:36
Official
Hi Benita,

Trust you are well.

Please note that we have sent a request to the Telkom activations team for an urgent activation for your second line.

Once activation is done, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team
Mondo
Mondo's reply26 Jan 2022, 13:25
Official
Hi Benita,

Trust you are well.

Please note that your Telkom SIM has been activated.

Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.

Your query will now be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team