1 reviews | Active since Jan 2012
Contract sold with false features
<p>I was contacted by Mondo on behalf of telkom to offer me a contract cell phone. I have contracts and had no need for what they were selling untill i was adised that for the next 12 months i will recieve free landline calling amongst a whole bunch of other benifits. On arrival the cell did not make free landline calls, but charges me. I called Mondo customer care and they opened an urgent investigation as i no longer want this contract and refuse to pay any charges for it as i had been **** to. I then had the manager on duty Claudel call me back to tell me she has listened to the recording and what i say is invalid. She took parts of the call out of context to try manipulate me into agreement. To the point where she pointed out that i was only after the fact that i could make landline callls from my cell phone... like im an idiot and dont know that any cell can call a lanline. I believe they are trying to let the 7 days period pass so they ccan force me into a 2 year contract. Upon asking for the recording on which the cell was sold on, i was told they cannot. Show some transparency right??? Im tired of people like this taking advantage and would really like some help in dealing with this.</p>
Hello Shelton,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Best regards,
Hello Shelton,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Best regards,
Hello Shelton, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Best regards,
Hello Shelton, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Best regards,
Best regards,
Best regards,
