1 reviews | Active since Aug 2016

11 Aug 2016, 08:44

contract sold under false pretence

<p>I spoke to a guy by the name of Chriss yesterday who sold me a contract that comes with a Mobicell VIVO under false pretence. He advised that the contract comes with 10G anytime minutes (i knew this was too good to be true) when I checked on the Telkom website its 10Gig wifi-bungles.</p> <p> </p> <p>I want this contract cancelled without delay and no debit to my account.</p> <p>The number that was given to me does not work ***it rings about 3times then it cuts, after trying several times i finally got through only to be placed on hold for the next available consultant ive been holding for the past 20minutes and still holding.</p> <p>I do not want this contract and I do not want anything to do with this company because clearly they cannot be trusted.</p>

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Replies (3)
Mondo
Mondo's reply11 Aug 2016, 11:54
Official

Good day Mduduzi,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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's update06 Sept 2016, 09:36
Reviewer Update

thank for assisting with the cancellation..... however i still got charged ZAR 125.00 for a debit order that bounced.

Mondo
Mondo's reply15 Sept 2016, 15:14
Official

Hello Mduduzi, Thank you for allowing us to investigate and resolve your query. As per your discussion with our consultant, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***