1 reviews | Active since Dec 2019
Contract ****
About 2 months ago I app**** for an MTN contract for a Sim-only deal for R299pm online. The lady from Mondo (Rewardsco)that called me offered to add a router for an additional R100pm, the contract is R399pm. I received an invoice of R1250 the first month and I called the MTN call center to find what was going on and I was told that the promotion was not added to my contract. MTN wanted a copy of the contract that I should have received from Mondo (Rewardsco) and I haven’t received it to this day. MTN transferred the call to Mondo (Rewardsco), so I spoke to them and they told me the contract details were captured incorrectly and there’s no way to correct the error. They told me to cancel the contract. I called MTN and cancelled the contract and they said it’s cancelled but to my surprise today I received an invoice for the month the contract was cancelled. I’ve contacted Mondo (Rewardsco) to advise on why I am still billed but no response. MTN suggested I get a refund from Mondo (Rewardsco) because I am billed for something I am not using and for the time, energy and airtime I am wasting to get this sorted out. I hope this review gets the right people’s attention.
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you or please return our call on the number provided via SMS.
Kind Regards,
Mondo Team
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you or please return our call on the number provided via SMS.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with no success.
Please note that your investigation is in progress.
Our team will revert with feedback shortly.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with no success.
Please note that your investigation is in progress.
Our team will revert with feedback shortly.
Kind Regards,
Mondo Team
Kindly note that your investigation has been concluded.
Our team has made numerous attempts to contact you to provide feedback however we haven't been successful.
Please note that this query will be closed until you respond to us to provide feedback.
Kind Regards,
Mondo Team
Kindly note that your investigation has been concluded.
Our team has made numerous attempts to contact you to provide feedback however we haven't been successful.
Please note that this query will be closed until you respond to us to provide feedback.
Kind Regards,
Mondo Team
I was incorrectly billed for my contract and I had to cancel the contract because I could not afford the amount I was being billed.
I spoke to Rewardsco this morning to inquire about the incorrect information that was captured on my contract. I never received a contract to sign and I have been requesting them to send it to me for over a month now. They say they gave MTN the correct information and MTN captured the incorrect information. This to me sounds like a blame game. Could you please investigate what happened between you MTN and Rewardsco. I’ve lost a lot of money trying to resolve this matter. It’s been over a month now. Thank you
I was incorrectly billed for my contract and I had to cancel the contract because I could not afford the amount I was being billed.
I spoke to Rewardsco this morning to inquire about the incorrect information that was captured on my contract. I never received a contract to sign and I have been requesting them to send it to me for over a month now. They say they gave MTN the correct information and MTN captured the incorrect information. This to me sounds like a blame game. Could you please investigate what happened between you MTN and Rewardsco. I’ve lost a lot of money trying to resolve this matter. It’s been over a month now. Thank you