1 reviews | Active since Jan 2016
Contract reversal not completing
Mondo that is a service provider to MTN upgraded my contract to the wrong contract and now they are doing a reversal for the last two months. MTN continues to deduct money off my account for this upgraded account and I do not even have the new contract phone. Mondo advises me every time I call that it will be reversed by the end of the week. That was 3 weeks ago and same story every week when I call. There is no supervisor that I can speak to and no escalation process available from Mondo's side. Really unprofessional company that has the power to take your money and you cannot do anything about it. My reference number at Mondo is RC*** for the proof of what I am stating above.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174134
Regards,
The Mondo Team
Best regards,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174134
Regards,
The Mondo Team
Best regards,
There is no correct process in Mondo as I am still waiting for a consultant to contact me, and the MTN system at Mondo is down again for the second time in two weeks when I just called the customer care line. Seriously pathetic service for MTN clients and Mondo are dragging MTN's name trough the mud here by delivering so bad service.
There is no correct process in Mondo as I am still waiting for a consultant to contact me, and the MTN system at Mondo is down again for the second time in two weeks when I just called the customer care line. Seriously pathetic service for MTN clients and Mondo are dragging MTN's name trough the mud here by delivering so bad service.
We do apologize for the delay.
Please note that a follow-up on cancellation has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards, The Mondo Team
Best regards,
We do apologize for the delay.
Please note that a follow-up on cancellation has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards, The Mondo Team
Best regards,