Contract phone & Sim activation

I got a cell phone contract application approved. On the 6 of November I was told to wait for 7-14 working days fine. No communication what so ever. Then on the 22 of December I see that they took R150 for activation fine had no problem with that. Then waited & called the customer service after a week they apologized & said I will get confirmation via Sms cool waited for the sms nothing was sent. Then I got a call from the courier guys telling me they are out to deliver my package that was on the 7th of January those guys asked if I did receive an sms I said no. Sign for the phone they left after that I called the customer care to ask about the activation of the Sim card I was told to take it out of the phone as it will need 24-48hours for activation & I did just that. Called again after few days they apologized & said its not activated they will do it manually I will receive an sms waited nothing was sent or done. Called again last week Thursday same story same apology even sent a massage on Facebook was told one of the consultants will call me till to this day the Sim card is not activated.