TG
Tamryn G
1 reviews | Active since Dec 2021
02 Dec 2021, 12:08
Contract from hell
I was surprised by how quick their service was when it came to putting through the sale. Got a callback and delivery within a week. Just to get the WRONG phone. I asked for a Samsung Galaxy S20 FE and got a Samsung Galaxy A32. I requested a cancellation and then was told that I had to find a way to get it back to an MTN store - 3 weeks ago - which I did and sent the IRMS number and I'm still waiting on cancellation confirmation.This morning I got debited for a phone I don't even have!
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Replies (3)0
Replies (3)
Mondo's replyOfficial
02 Dec 2021, 12:22Hi Tamryn,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157660.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157660.
Regards,
The Mondo Team
Mondo's reply02 Dec 2021, 12:22
Official
Hi Tamryn,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157660.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157660.
Regards,
The Mondo Team
TG
Tamryn G's updateReviewer Update
01 Feb 2022, 00:26To this day, I am still struggling to get a refund from you guys. I've called and sent several emails and get the same generic email acknowledgement. Really off putting.
TG
Tamryn G's update01 Feb 2022, 00:26
Reviewer Update
To this day, I am still struggling to get a refund from you guys. I've called and sent several emails and get the same generic email acknowledgement. Really off putting.
Mondo's replyOfficial
22 Feb 2022, 16:05Hi Tamryn,
Please note that a refund request has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay inconvenience caused.
Regards,
The Mondo Team
Please note that a refund request has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay inconvenience caused.
Regards,
The Mondo Team
Mondo's reply22 Feb 2022, 16:05
Official
Hi Tamryn,
Please note that a refund request has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay inconvenience caused.
Regards,
The Mondo Team
Please note that a refund request has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay inconvenience caused.
Regards,
The Mondo Team