TL
Tshepang L
1 reviews | Active since Feb 2023
07 Feb 2023, 15:44
Contract cancellation
i got a call from one of the consultants back in 2021 September i think, telling me about the sim only data deal that was 100 p.m only to get through to MTN to find out that i wil be paying 315 every month. and now when i tell them that i would like to cancel the contract since i have lost my job and its difficult to keep up with the monthly payments, they tell me that i will have to pay for all the data that i have used since i started using the sim card. how do i go about cancelling this contract because i cannot afford it anymore?
Helpful (0)
Replies (11)0
Replies (11)
Mondo's replyOfficial
07 Feb 2023, 15:54Good day Tshepang,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO344513
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO344513
Regards,
The Mondo Team
Mondo's reply07 Feb 2023, 15:54
Official
Good day Tshepang,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO344513
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO344513
Regards,
The Mondo Team
Mondo's replyOfficial
08 Feb 2023, 09:57Hi Tshepang,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
As per the system, your monthly subscription was R299 per month. Due to MTN's price increase last year, your monthly subscription did increase and you may query this with MTN.
Based on your review, you did mention that you agreed to pay R100 per month, therefore, an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will be in touch with you.
Kindly see below link to the MTN website, where MTN advised that there is a price increase.
https://www.mtn.co.za/Pages/MTN-Subscriptions.aspx
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
As per the system, your monthly subscription was R299 per month. Due to MTN's price increase last year, your monthly subscription did increase and you may query this with MTN.
Based on your review, you did mention that you agreed to pay R100 per month, therefore, an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will be in touch with you.
Kindly see below link to the MTN website, where MTN advised that there is a price increase.
https://www.mtn.co.za/Pages/MTN-Subscriptions.aspx
Regards,
The Mondo Team
Mondo's reply08 Feb 2023, 09:57
Official
Hi Tshepang,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
As per the system, your monthly subscription was R299 per month. Due to MTN's price increase last year, your monthly subscription did increase and you may query this with MTN.
Based on your review, you did mention that you agreed to pay R100 per month, therefore, an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will be in touch with you.
Kindly see below link to the MTN website, where MTN advised that there is a price increase.
https://www.mtn.co.za/Pages/MTN-Subscriptions.aspx
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
As per the system, your monthly subscription was R299 per month. Due to MTN's price increase last year, your monthly subscription did increase and you may query this with MTN.
Based on your review, you did mention that you agreed to pay R100 per month, therefore, an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will be in touch with you.
Kindly see below link to the MTN website, where MTN advised that there is a price increase.
https://www.mtn.co.za/Pages/MTN-Subscriptions.aspx
Regards,
The Mondo Team
Mondo's replyOfficial
08 Feb 2023, 14:01Hi Tshepang,
Thank you for the above response.
Please note that Mondo can only submit a cancellation within the cooling-off period and if your dispute is deemed valid.
Once we receive feedback from the internal investigation that we logged for you, we will advise you further.
Regards,
The Mondo Team
Thank you for the above response.
Please note that Mondo can only submit a cancellation within the cooling-off period and if your dispute is deemed valid.
Once we receive feedback from the internal investigation that we logged for you, we will advise you further.
Regards,
The Mondo Team
Mondo's reply08 Feb 2023, 14:01
Official
Hi Tshepang,
Thank you for the above response.
Please note that Mondo can only submit a cancellation within the cooling-off period and if your dispute is deemed valid.
Once we receive feedback from the internal investigation that we logged for you, we will advise you further.
Regards,
The Mondo Team
Thank you for the above response.
Please note that Mondo can only submit a cancellation within the cooling-off period and if your dispute is deemed valid.
Once we receive feedback from the internal investigation that we logged for you, we will advise you further.
Regards,
The Mondo Team
Mondo's replyOfficial
08 Feb 2023, 16:02Hi Tshepang,
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that your query was deemed Valid (in your favour).
Due to the above, we have submitted a cancellation request to MTN.
Once cancellation is done, you will be notified.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that your query was deemed Valid (in your favour).
Due to the above, we have submitted a cancellation request to MTN.
Once cancellation is done, you will be notified.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply08 Feb 2023, 16:02
Official
Hi Tshepang,
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that your query was deemed Valid (in your favour).
Due to the above, we have submitted a cancellation request to MTN.
Once cancellation is done, you will be notified.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that your query was deemed Valid (in your favour).
Due to the above, we have submitted a cancellation request to MTN.
Once cancellation is done, you will be notified.
Have a good day further.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Feb 2023, 14:49Hi Tshepang,
Trust you are well.
Please note that the MTN cancellation has been done.
Kindly note that a refund request will be processed.
You may provide us with a bank statement or a bank confirmation letter that reflects your name and banking information.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN cancellation has been done.
Kindly note that a refund request will be processed.
You may provide us with a bank statement or a bank confirmation letter that reflects your name and banking information.
Regards,
The Mondo Team
Mondo's reply21 Feb 2023, 14:49
Official
Hi Tshepang,
Trust you are well.
Please note that the MTN cancellation has been done.
Kindly note that a refund request will be processed.
You may provide us with a bank statement or a bank confirmation letter that reflects your name and banking information.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN cancellation has been done.
Kindly note that a refund request will be processed.
You may provide us with a bank statement or a bank confirmation letter that reflects your name and banking information.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Feb 2023, 10:34Hi Tshepang,
Thank you for the above response.
Please provide us with your sister's email address and we will search for the email.
Regards,
The Mondo Team
Thank you for the above response.
Please provide us with your sister's email address and we will search for the email.
Regards,
The Mondo Team
Mondo's reply23 Feb 2023, 10:34
Official
Hi Tshepang,
Thank you for the above response.
Please provide us with your sister's email address and we will search for the email.
Regards,
The Mondo Team
Thank you for the above response.
Please provide us with your sister's email address and we will search for the email.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Feb 2023, 13:08Thank you for the above information.
We have found the email. A refund will be submitted.
We have found the email. A refund will be submitted.
Mondo's reply23 Feb 2023, 13:08
Official
Thank you for the above information.
We have found the email. A refund will be submitted.
We have found the email. A refund will be submitted.
TL
Tshepang L's updateReviewer Update
27 Feb 2023, 07:29good morning.
i have not received any formal communication from MTN since the cancellation and now i just got an Email to pay 315 for February, but you guys said my contract was cancelled. how can i pay for data which came through on the 12th and the contract got cancelled on the 15th?
i have not received any formal communication from MTN since the cancellation and now i just got an Email to pay 315 for February, but you guys said my contract was cancelled. how can i pay for data which came through on the 12th and the contract got cancelled on the 15th?
TL
Tshepang L's update27 Feb 2023, 07:29
Reviewer Update
good morning.
i have not received any formal communication from MTN since the cancellation and now i just got an Email to pay 315 for February, but you guys said my contract was cancelled. how can i pay for data which came through on the 12th and the contract got cancelled on the 15th?
i have not received any formal communication from MTN since the cancellation and now i just got an Email to pay 315 for February, but you guys said my contract was cancelled. how can i pay for data which came through on the 12th and the contract got cancelled on the 15th?
Mondo's replyOfficial
29 Mar 2023, 09:49Hi Tshepang,
Trust you are well.
Thank you for the above response.
Please note that we have submitted a refund and this will reflect in your account next week.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that we have submitted a refund and this will reflect in your account next week.
Regards,
The Mondo Team
Mondo's reply29 Mar 2023, 09:49
Official
Hi Tshepang,
Trust you are well.
Thank you for the above response.
Please note that we have submitted a refund and this will reflect in your account next week.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that we have submitted a refund and this will reflect in your account next week.
Regards,
The Mondo Team
TL
Tshepang L's updateReviewer Update
04 Apr 2023, 11:05good morning.
I got the refund last night. thank you very much!
I got the refund last night. thank you very much!
TL
Tshepang L's update04 Apr 2023, 11:05
Reviewer Update
good morning.
I got the refund last night. thank you very much!
I got the refund last night. thank you very much!
Mondo's replyOfficial
04 Apr 2023, 11:11Hi Tshepang,
You are most welcome.
Regards,
The Mondo Team
You are most welcome.
Regards,
The Mondo Team
Mondo's reply04 Apr 2023, 11:11
Official
Hi Tshepang,
You are most welcome.
Regards,
The Mondo Team
You are most welcome.
Regards,
The Mondo Team