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Sbongile M

1 reviews | Active since Mar 2019

10 Jul 2021, 10:24

Contract cancellation

I took contract with mondo on the 14th of June. The next day on the 15th I cancelled the contract. That time was before they send the SIM card. The following week on a Monday they delivered the SIM card. I have never used the SIM card. I haven’t paid for any activation fees. Every time when I call their call center they say they did receive the cancellation. But still I haven’t received any confirmation that it was cancelled. I cancelled the contract within 10 days and I don’t want my account to be debited end of July because I cancelled this contract before they even send the sim. It’s getting frustrating now as I don’t know why they can’t seem to cancel the contract. My case number is RCO124085

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Replies (13)
Mondo
Mondo's reply10 Jul 2021, 16:32
Official
 Hi  Sbongile,
 
Thank you for taking the time to write to us.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:   RCO127542
 
Regards,
 
The Mondo Team 
SM
Sbongile M's update14 Jul 2021, 11:27
Reviewer Update
Even now still no response from Mondo??
Mondo
Mondo's reply14 Jul 2021, 16:27
Official
Hi Sbongile,

We are currently operating at minimal capacity due to the ongoing protest action. 
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office. 

Apologies for the inconvenience.

Regards,
The Mondo Team
SM
Sbongile M's update14 Jul 2021, 18:52
Reviewer Update
You guys don’t tell me about contest. I cancelled this contract way before the protest happened. But still you couldn’t cancel it. I really don’t understand what is the delay. And dont expect me to pay for something I cancelled just a day after the application. Your customer service sucks.
Mondo
Mondo's reply15 Jul 2021, 08:09
Official
Hi Sbongile,

We apologize for the inconvenience.

We will ensure that you query is escalated upon our return to the office.

Regards,
The Mondo Team
Mondo
Mondo's reply19 Jul 2021, 10:07
Official
Hi Sbongile,

Trust you are well.

Please note that a follow up on cancellation has been escalated to the relevant department.

Once we receive feedback, we will advise you accordingly.

We do apologize for the inconvenience caused.

Regards,
The Mondo Team
Mondo
Mondo's reply23 Jul 2021, 11:48
Official
Hi Sbongile,

Trust you are well.

Please note that your MTN cancellation has been done.

Your query is resolved and will be closed.

Thank you for allowing us to look into your query.

Please call or email us if you have any further queries.

Regards, 
 
The Mondo Team
SM
Sbongile M's update27 Jul 2021, 12:13
Reviewer Update
My query is not resolved because yesterday you guys debited my account with R515 of which I don’t know where it comes from. I cancelled the policy just the next day after taking it. Before even the sim was delivered. The sim was never activated as I didn’t pay activation fees. You guys purposely delayed my cancellation until the contract was due for payment and that is not my fault. I don’t owe you or MTN anything. So please sort this out
Mondo
Mondo's reply27 Jul 2021, 15:24
Official
Good day,

We do apologize for the above.

Please note that you will receive a call before the end of today by one of our customer care consultants.

Regards,
The Mondo Team
SM
Sbongile M's update10 Aug 2021, 07:25
Reviewer Update
I am still waiting for your callback Mondo
Mondo
Mondo's reply10 Aug 2021, 11:20
Official
Good day,

As discussed with our consultant, please note that we have escalated the credit query to MTN to urgently action.

Our team will keep you updated on the progress of this.

Regards,

The Mondo Team
SM
Sbongile M's update31 Jan 2022, 14:48
Reviewer Update
Its 2022 no one from Mondo has called me. now on my credit score it says MTN is in default. how when I cancelled the contract before it was delivered? please clear my name
Mondo
Mondo's reply22 Feb 2022, 16:36
Official
Hi Sbongile,

Please note that a follow up on credit has been sent to the MTN team.

Once we receive feedback, we will advise you.

We do apologize for the delay.

Regards,

The Mondo Team