TN
Thembelihle N
1 reviews | Active since Feb 2021
08 Jul 2021, 19:34
Contract cancellation
I’ve been trying to cancel my contract with Mondo since November 2020. I was told to return the wifi router to any MTN store after I wasn’t told that it was a home router. I did so but my account is still being debited and every time I call I’m being taken from pillar to post. I’ve been reversing debit orders from MTN because I can’t be paying for a device I’m not using. I’ve had it with Mondo! If I could rate them a -5 I would!
Helpful (0)
Replies (3)0
Replies (3)Mondo's replyOfficial
08 Jul 2021, 19:48 Hi Thembelihle,
Thank you for taking the time to write to us about your pending cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO127353
Regards,
The Mondo Team
Thank you for taking the time to write to us about your pending cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO127353
Regards,
The Mondo Team
Mondo's reply08 Jul 2021, 19:48
Official
Hi Thembelihle,
Thank you for taking the time to write to us about your pending cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO127353
Regards,
The Mondo Team
Thank you for taking the time to write to us about your pending cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO127353
Regards,
The Mondo Team
Mondo's replyOfficial
20 Jul 2021, 16:23Hi Thembelihle,
Trust you are well.
Please note that your MTN cancellation has been done and a follow up will be sent to the relevant team to process credit.
We will keep you updated of the above.
We do apologize inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and a follow up will be sent to the relevant team to process credit.
We will keep you updated of the above.
We do apologize inconvenience caused.
Regards,
The Mondo Team
Mondo's reply20 Jul 2021, 16:23
Official
Hi Thembelihle,
Trust you are well.
Please note that your MTN cancellation has been done and a follow up will be sent to the relevant team to process credit.
We will keep you updated of the above.
We do apologize inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and a follow up will be sent to the relevant team to process credit.
We will keep you updated of the above.
We do apologize inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
26 Aug 2021, 13:04Hi Thembelihle,
As discussed with Nicole, please note that you may email your relevant documentation to *** and we will submit for a refund.
Regards,
The Mondo Team
As discussed with Nicole, please note that you may email your relevant documentation to *** and we will submit for a refund.
Regards,
The Mondo Team
Mondo's reply26 Aug 2021, 13:04
Official
Hi Thembelihle,
As discussed with Nicole, please note that you may email your relevant documentation to *** and we will submit for a refund.
Regards,
The Mondo Team
As discussed with Nicole, please note that you may email your relevant documentation to *** and we will submit for a refund.
Regards,
The Mondo Team
