1 reviews | Active since Oct 2022
Contract cancelation
I was contacted on August 2022 regarding a laptop deal , the package consisted of 20gb of data pm , a mecer touch screen laptop and a 40k Educational voucher
To date I have only received the mecer laptop with a sim card with 10gb..
I have been contacting the company for 2 months in an attempt to cancel this deal as I have not received what I app**** for ..To date this contract has not been canceled
The consultants are so unprofessional, loud music playing in the background..plus I will speak to a consultant to enquire of my contract cancelation however whenever following up on my cancelation query another consultant tells me that the cancelation request was never lodged .
My account is being debited monthly for a service I am not using 😑
Thank you for taking the time to write to us about your MTN cancellation query.
We do apologize for the level of service that you have received thus far.
As per your discussion with our Customer Care Team, earlier, a collection request was logged for you.
Once the collection is done and the device is returned to the MTN warehouse, a cancellation will be submitted to MTN.
We will keep you updated on the progress of your query.
Case No: RCO290010
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation query.
We do apologize for the level of service that you have received thus far.
As per your discussion with our Customer Care Team, earlier, a collection request was logged for you.
Once the collection is done and the device is returned to the MTN warehouse, a cancellation will be submitted to MTN.
We will keep you updated on the progress of your query.
Case No: RCO290010
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is currently in-progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is currently in-progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team